Privacy Policy

    Last updated: March 8, 2026

    1. Introduction

    CLWB ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

    2. Information We Collect

    Account Information: When you create an account, we collect your email address and password (stored securely as a hash). Optionally, you may provide your name, phone number, and company details.

    Feedback Data: We collect feedback submitted by gym members through forms and QR codes, including text responses, selections, and any media uploads.

    Usage Data: We automatically collect information about how you interact with the Service, including pages visited, features used, and timestamps.

    Device Information: We may collect device type, browser type, operating system, and IP address for analytics and security purposes.

    3. How We Use Your Information

    We use the collected information to:

    • Provide, maintain, and improve the Service
    • Process and manage feedback submissions
    • Send notifications and service-related communications
    • Analyze usage patterns to enhance user experience
    • Ensure security and prevent fraud
    • Comply with legal obligations

    4. Data Sharing

    We do not sell your personal data. We may share information with:

    • Service Providers: Third-party services that help us operate the platform (e.g., hosting, analytics)
    • Team Members: Feedback data is shared with team members as configured by the gym owner
    • Legal Requirements: When required by law, regulation, or legal process

    5. Data Retention

    We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us.

    6. Data Security

    We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure.

    7. Your Rights (GDPR)

    If you are located in the European Economic Area, you have the right to:

    • Access your personal data
    • Rectify inaccurate data
    • Request erasure of your data
    • Restrict processing of your data
    • Data portability
    • Object to processing
    • Withdraw consent at any time

    To exercise these rights, contact us at hello@clwb.eu.

    8. International Transfers

    Your data may be processed in countries outside your country of residence. We ensure appropriate safeguards are in place for any such transfers, in compliance with GDPR requirements.

    9. Children's Privacy

    The Service is not directed to individuals under the age of 16. We do not knowingly collect data from children.

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.

    11. Contact Us

    For questions about this Privacy Policy or to exercise your data rights, contact us at hello@clwb.eu.